Every QuantumDotter item is printed to order, just for you. Nothing sits in a warehouse waiting — your design is put onto the product only once you’ve placed the order. That keeps waste down and lets us offer designs we could never justify stocking, but it does shape how returns work. Please read this before ordering.
Faulty, damaged or misprinted items
If something arrives faulty, damaged in transit, or doesn’t match the design you ordered, we’ll put it right — a replacement or a full refund, whichever you prefer. You have 30 days from delivery to tell us.
Email us at hello@quantumdotter.com with your order number and a photo of the problem. Photos let us raise it with our print partner straight away, which is what makes a quick resolution possible. Please don’t return anything before contacting us — in most cases we won’t need the item back.
Change of mind
Because each item is made to order, we’re not able to accept returns simply because you’ve changed your mind, or because you ordered the wrong size or colour. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, goods made to a customer’s specification or clearly personalised are exempt from the usual 14-day cancellation right.
This doesn’t affect your legal rights where an item is faulty, not as described, or not fit for purpose. Those rights always apply.
We know that puts the weight on getting it right first time, so please check the size guide on each product page before ordering. If you’re unsure, ask us — we’d far rather answer a question than see you stuck with something that doesn’t fit.
Cancelling an order
If you need to cancel or change an order, contact us as soon as you can. Orders usually enter production within a few hours, and once printing has started we can’t cancel or amend them. If you reach us before that point, we’ll cancel and refund in full.
Lost or delayed parcels
If your order hasn’t arrived within 10 working days of dispatch, get in touch and we’ll chase it with the courier. If it’s genuinely lost, we’ll reprint and resend at no cost to you.
Please double-check your delivery address at checkout. We can’t be responsible for orders sent to an address entered incorrectly, though we’ll always help you try to recover a parcel where we can.
Refunds
Approved refunds go back to your original payment method within 14 days. Depending on your bank or card provider it can take a few working days beyond that to appear on your statement.
Getting in touch
Questions about an order, a return, or anything else: hello@quantumdotter.com. We aim to reply within one working day.